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Support

We have set up a highly efficient and reliable product support team at Outsource2india, which caters to customers in any geography 24X7, and keep their critical business systems functional.

Application Support

Configuration workflows

We’ll configure workflows to minimize the process flows and make it easy for users. altering localizations and regulations and more.

Guided Solutions

We have the expertise in setting up new accounts for user personas, configure menus and dashboards for the user journey.

Customized Support

Our customized software support services include making changes to the operating functions of your software applications.


AI Chatbot support

Creatrix offers AI chatbot services for higher education software products to transform the traditional way of slow processing of information with quick and efficient workflows with transparency and control. Chatbots provide personalized support to students and service staff by performing simple tasks without errors to accomplish automated actions through the chatbot platform. Reports can be viewed, and analyzed with real time data to deliver assistance virtually.


Help Desk Support

Incident Management

Customer can login to Creatrix portal and submit tickets for quick resolution of issues.

Service Request Resolutions

Release Notes will be sent to users with operations instructions and configurations for the change request accepted in the product.

On-call Support & Automated Notifications

We have set up a highly efficient and reliable product support team at Creatrix, which caters to customers in any location 24X7 to attend calls, and keep their critical business systems functional. We provide automated email notifications and messaging of key information.

Help Tips and Shortcut Tricks

Creatrix offers quick process if user demand short cut in the operations.