Knowledge management (KM) refers to the practices and systems used to capture, organize, share, and apply knowledge across institutional departments and stakeholders.
The systematic process of capturing and using institutional knowledge to improve decision-making and outcomes.
Unwritten, experience-based knowledge that is difficult to formalize.
Documented information such as policies, manuals, or reports.
The act of transferring expertise and information across individuals or teams.
Collective information accumulated through past experience and operations.
A platform or tool designed to store and distribute institutional knowledge.
KM now leverages AI, chatbots, and automation to support real-time search and personalized recommendations. Institutions use KM for succession planning, onboarding, and accreditation readiness.