AI-based chatbots are automated digital assistants that simulate human conversation to provide instant support for student services, admissions, and academic advising.
This category defines terms used by IT departments, enrollment teams, and student success centers when deploying AI chat systems.
A software program that uses natural language processing to interact with users via text or voice.
The AI technology that enables chatbots to understand and respond to human language.
The chatbot’s ability to identify what the user wants based on their input.
A structured database of FAQs and scripted answers used to train a chatbot.
The combination of NLP, ML, and contextual memory that powers advanced chatbot interactions.
A defined process where complex queries are routed from a chatbot to a live human agent.
Chatbots are now used across the student lifecycle—from application support to mental health check-ins. Integrated with CRM, SIS, and LMS platforms, they improve service delivery, reduce staff load, and support 24/7 engagement.